| General Return Policy:
- At InkFilling.com, we offer a 100 % customer satisfaction guarantee
- If you are returning a defective product for REFUND, you will receive
100% refund on the purchase price less S&H
- If you return a defective product for EXCHANGE, we will pay shipping
and handling
Here are the rules to follow for your return:
- You must request a return for refund within 30 days (45 days for international
customers) after the invoice date. No refunds can be issued after 30 days
(45 days for international customers)
- Each return MUST have an RMA number, "a Return Merchandise Authorization"
number. Email us at info@InkFilling.com
to request an RMA number and be sure to indicate the reason for your
return
- Please write down your RMA number on the outside of the box that contains
the merchandise you want to return. One RMA number can only be issued
for one invoice. If you have different items from different invoices,
then you need to request a different RMA number for each return. When
returning the product, we strongly recommend the use of a carrier that
can track packages. You are also responsible for insuring the returned
item. InkFilling.com will not be responsible for any shipping loss
- Include a copy of the RMA authorization number or email with your return
- Physical damage to the returned product will void the product's warranty
and the RMA policy
- All return(s) must have the original packaging and accessories
- The shipping fee is non-refundable. The buyer is always responsible
for paying the shipping costs when returning a product, as well as insurance.
InkFilling.com has no way to reimburse any customer for the shipping or
any other cost of a returned product, other than the product cost itself.
- Please allow 7 business days to process your return
- Please note that all items returned for a refund must be returned
in "as new" condition in the original packaging and include all accessories,
blank warranty cards, UPC codes (attached), and user manuals. A 15%
restocking fee may be applied to all professional equipment returns or
if the reason for the return is due to customer error.
- We cannot accept returns of certain items for a refund, including:
Any item that is returned after the 30 day grace period (45 days for
international customers), potential Customs fees, or any item that is not in its original condition,
is physically damaged, or is missing parts, any photo paper that has
been printed on or used. .
Canceled orders or address errors: Canceled orders or
address corrections must be called in to (626) 3717781 before 11 a.m. PST.
We may not be held liable when customer used email as a way of cancelling
orders since email does not
offer a reliable means of communication. For any refused
package or any returns to InkFilling.com due to incorrect address, action,
inaction or absence of the recipient, we will refund back to your credit
card the full amount of your purchase, less any shipping charges. If you
received free or discounted shipping, the amount withheld will be $4.50. |
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